Come be part of a company that makes a real difference in the Seattle community! We are dedicated to delivering the best Gigabit Internet to major enterprises, start-ups, event centers, commercial businesses, and high-rise residential buildings. We believe high-quality and affordable Internet should be available to everyone and fight the good fight for local Internet independence every day.We’ve been serving Seattle and its surrounding regions (including Suncadia Resort) since 2008 and recently moved into an awesome, custom-built new office space in Belltown. We are a small team with a big culture. Our people are innovative, hard-working, and fun to be around!Our company is growing and we need people with a friendly disposition and strong work ethic to join the Atlas team. Get in on the ground floor of something big with Atlas Networks.Have we got your attention?

Helpdesk Technician

Atlas Networks - Seattle, WA

Job Type: Full-time

Job Description:

Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas Networks' Employees are doers. We have heart and believe in putting our best foot forward anytime, all the time. We always act with intention and with the best interests of the customer, our teammates, and company in mind. We have fun, celebrate in the successes of others, and strive to capitalize on the strengths of not only ourselves, but those around us. We are motivated by learning, progress, innovation, and empathetic thinking. We work hard and believe in the power of friendship, professionalism and mutual respect - we are Atlas.

Atlas Networks is expanding our team to include a specialized helpdesk technician position. Helpdesk technicians are responsible for supporting and engaging Atlas Networks customers with technology troubleshooting issues. This position in particular will work primarily at a customer location nearby our offices, and also partially at our offices. Areas of responsibility and expertise include MacOS and iOS devices, wireless networks, printers, cable management, and general office IT. Additionally, this position will be responsible for the IT offices and materials, including organizing parts, maintaining inventory levels and ordering replacements, documenting asset assignment, and retiring aging assets.

Job Requirements:

Meeting response time to customers within SLA.

Support the internal team and field technicians by providing IT support.

Review internal technical support documentation.

Competency in de-escalation, empathy, work prioritization, technical writing, and documentation.

Experience working ticketing systems.

Ability to provide technical support to remote users.

Experience in utilizing screen sharing and configuring Outlook.

Additional duties that may be assigned by management as part of the day to day operations of the company.

Working Knowledge Of:

OSI Model/TCP-IP basics

macOS

iOS

tvOS

Network Troubleshooting

PC Troubleshooting (Windows/Mac)

Mobile Device Troubleshooting (iPhone/Android)

Basic firewall configuration (port forwards, NAT, etc)

VOIP fundamentals

Email fundamentals

Jamf MDM Platform

G-Suite for Business

IAM through Microsoft Azure (Single Sign On, SLDAP, etc.)

Atlassian Suite of Software (Confluence, JIRA Service Desk, JIRA Software)

Benefits Include:

PTO/Sick Leave

Paid Holidays

Medical, Dental & Vision

Company Paid Cell Phone

Commute Reimbursement

Gym Membership

To be considered for this position, please submit resume and cover letter that includes all relevant work experiences, current contact information, and references. Your cover letter is the key to getting our attention, if your cover letter is missing the requested details we will not consider your resume.

Experienced Telecom Low-Voltage Installation Technician

Atlas Networks - Seattle, WA

Job Type: Full-time

Job Description:

Atlas Networks is in need of a 06 Low-Voltage Technician to serve our large network of Seattle, Burien, and Redmond based residential & commercial customers. Duties include installation of low voltage wiring and network equipment in buildings, installing microwave radio equipment on rooftops, and completing installs at the customer premise. This position is the front line representation of Atlas Networks to the customer and therefore needs to be able to work cohesively with customers, property managers, and internal team members. The right candidate will be that person who “goes the extra mile” to not only satisfy the job to be done, but stands out of the crowd as a leader in internet/tv/and telephone service providers. The right candidate will be comfortable taking on a leadership role and assuming responsibility for the success of the entire team working closely with the Installation Manager, Job Estimator, and Program Manager to achieve the overall goals of the company.

Core Responsibilities:

Cabling rough-in and termination

Cabling testing and documentation

Build-out of MDF and IDF (racks, patch panels, wire managers, network electronics, etc.)

Installation and on-site configuration/setup of equipment including microwave radios, network routers and switches, camera security systems, etc.

Additional duties that may be assigned by management as part of the day to day operations of the company

Job Requirements:

Professional, first and foremost

Current 06 License & prefer 2 years of experience in the field

Basic knowledge of home computer networking

SOHO routers/firewalls

Wireless routers

Ability to use a laptop

Excellent customer service skills

Proficient with hand and basic power tools is an absolute must

Must be comfortable working from heights, including ladders and roof tops

Able to lift and carry upwards of 50lbs, climb ladders, and work at various heights while successfully performing job duties

A strong motivation to learn and succeed

You must be detail oriented, and provide a top notch work product

You must be able to follow directions explicitly

Ability to record and document details precisely

You must be willing to support an on-call rotation (generally very light)

You must currently live, or be willing to relocate to within 60 minutes of Seattle, WA to support on-call rotations.

Valid Driver’s License

Preferred Existing Job Skills:

Experience terminating cat 5, cat 6 Ethernet cabling

Experience in tracing, toning, and repair of cat 5, and cat 6 cabling

Experience supporting telephony.

Fiber optic experience is a plus

Benefits Include:

PTO/Sick Leave

Paid Holidays

Medical, Dental & Vision

Company Paid Cell Phone

Commute Reimbursement

Gym Membership

To apply, please submit a resume and cover letter detailing why you would be a good fit for the role.

Residential Internet Installer

Atlas Networks - Seattle, WA

Job Type: Full-time

Job Description:

Atlas Networks is a Seattle based telecommunications company founded in 2008. Atlas Networks' Employees are doers. We have heart and believe in putting our best foot forward anytime, all the time. We always act with intention and with the best interests of the customer, our teammates, and company in mind. We have fun, celebrate in the successes of others, and strive to capitalize on the strengths of not only ourselves, but those around us. We are motivated by learning, progress, innovation, and empathetic thinking. We work hard and believe in the power of friendship, professionalism and mutual respect - we are Atlas.

Atlas Networks is in need of a Residential Field Installer to serve our large network of Seattle, Burien, and Redmond based residential customers. Job duties will encompass customer premise equipment installation and interacting with and supporting residential and occasionally commercial customers. Duties include installation of low voltage wiring and network equipment in buildings, installing microwave radio equipment on rooftops, and completing installs at the customer premise. This position is the front line representation of Atlas Networks to the customer and therefore needs to be able to work cohesively with customers, property managers, and internal team members. The right candidate will be that person who “goes the extra mile” to not only satisfy the job to be done, but stands out of the crowd as a leader in internet/tv/and telephone service providers.

Job Requirements:

Basic knowledge of home computer networking

SOHO routers/firewalls

Wireless routers

Ability to use a laptop

Excellent customer service skills

Meet and exceed customer expectations

Effective communicator

Patient with demanding customers

Proficient with hand and basic power tools is an absolute must

Must be comfortable working from heights, including ladders and roof tops

Must be able to lift and carry 40 lbs.

A strong motivation to learn and succeed

Atlas provides the skills and support necessary to become an expert at many communication protocols

You must be detail oriented, and provide a top notch work product

You must be able to follow directions explicitly

Ability to record and document details precisely

Work Schedule & Location

You must be willing to support an on-call rotation (generally very light)

You must currently live, or be willing to relocate to within 60 minutes of Seattle, WA to support on-call rotations.

Preferred Existing Job Skills:

Have or working toward your 06 Low-Voltage licensure

Experience terminating Cat 5/Cat 6 Ethernet cabling

Experience in tracing, toning, and repair of Cat 5 and Cat 6 cabling

Experience supporting telephones.

Fiber optic experience is a plus

Benefits Include:

PTO/Sick Leave

Paid Holidays

Medical, Dental & Vision

Company Paid Cell Phone

Commute Reimbursement

Gym Membership

To be considered for this position, please submit resume and cover letter that includes all relevant work experiences, current contact information, and references. Your cover letter is the key to getting our attention, if your cover letter is missing the requested details we will not consider your resume.

Enterprise Account Executive

Atlas Networks - Seattle, WA

Job Type: Full-time

Job Description:

The Enterprise Account Executive is responsible for sales to SMB to enterprise level commercial customers, including large business customers of both internet & telephone services. You’ll be proactively identifying new sales opportunities, defining customer needs, preparing proposals, and winning deals.

Responsibilities Include:

Conduct proactive sales activities, including cold-calling and knocking on doors, setting appointments, performing needs assessment, proposal presentation, order negotiation and post-sales service

Negotiate to secure contracts with telecommunications decision makers in order to achieve revenue growth and retention

Manage installations post sales with various teams to ensure on-time delivery, successful turn-up and customer satisfaction

Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc.

Supports others within the sales/service team to achieve customer satisfaction

Develop and foster relationships within business community and core groups.

Project a professional business manner and operates with a high degree of integrity.

Provide exceptional customer service at all times.

Required Qualifications:

Ability to identify, prospect, and close C level executives within an organization

Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large businesses

Experience in systems selling, consultative sales techniques, customer needs analysis, and opportunity development

Basic technical understanding of how the internet works

Comfortable with ordering, provisioning, and billing processes

Working knowledge of general marketing principles and the ability to execute them

Skills necessary for decision making and maintaining customer retention

Strong interpersonal skills

Preferred Qualifications:

2-4 yr College degree or equivalent experience

Minimum 3 years' experience selling B2B in technology environment

Exceptional presentation, negotiation and closing skills

Seasoned experience building a base of business

Atlas pays for success! Some of the benefits you can expect:

Base salary plus aggressive commission plan- Base salary starts from $30K DOE, plus commission.

Our CAMs average $70-$95K+ annually

PTO/Sick Leave

Medical, Dental & Vision

Company paid cell phone

Commute reimbursement

Gym membership

To apply, please submit resume and cover letter detailing why you would be a good fit for this role. No cover letter, no consideration.

Commercial Account Manager

Atlas Networks - Seattle, WA

Job Type: Full-time

Job Description:

The Commercial Account Manager is responsible for sales to SMB customers of both internet & telephone services. You’ll be proactively identifying new sales opportunities, defining customer needs, preparing proposals, and winning deals.

Responsibilities Include:

Conduct proactive sales activities, including cold-calling and knocking on doors, setting appointments, performing needs assessment, proposal presentation, order negotiation and post-sales service

Negotiate to secure contracts with telecommunications decision makers in order to achieve revenue growth and retention

Manage installations post sales with various teams to ensure on-time delivery, successful turn-up and customer satisfaction

Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc.

Supports others within the sales/service team to achieve customer satisfaction

Develop and foster relationships within business community and core groups.

Project a professional business manner and operates with a high degree of integrity.

Provide exceptional customer service at all times.

Required Qualifications:

Ability to identify, prospect, and close decision makers in small to mid-sized businesses

Demonstrated success in telecommunications and internet sales to end-user customers

Experience in systems selling, consultative sales techniques, customer needs analysis, and opportunity development

Basic technical understanding of how the internet works

Comfortable with ordering, provisioning, and billing processes

Working knowledge of general marketing principles and the ability to execute them

Skills necessary for decision making and maintaining customer retention

Strong interpersonal skills

Preferred Qualifications:

2-4 yr College degree or equivalent experience

Minimum 1 year experience selling B2B in technology environment

Exceptional presentation, negotiation, and closing skills

Seasoned experience building a base of business

Atlas pays for success! Some of the benefits you can expect:

Base salary plus aggressive commission plan- Base salary starts from $30K DOE, plus commission.

Our CAMs average $70-$95K+ annually

PTO/Sick Leave

Medical, Dental & Vision

Company paid cell phone

Commute reimbursement

Gym membership

To be considered for this position, please submit a resume and cover letter. Be descriptive, tell us why you think you would be good in this position and why you would be a good fit for our company. Your cover letter is the key to getting our attention.

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